Max Insurance Ombudsman

At Max Insurance, we value our relationship with you as a customer. If you have an issue with the service you have received, we encourage you to contact us.

Step 1 - Resolve the Problem with your Broker's help

Your Insurance broker works for you. They use their professional knowledge and experience to help you. They can speak on your behalf to obtain a solution or explanation which is acceptable to you.

Step 2 - Contact the Max Insurance Ombudsman

If you are still not satisfied, you can contact the Max Insurance Ombudsman. The Ombudsman will perform an independent and impartial review of your complaint.

Please contact the Ombudsman with the following information

  • Your name, address and policy number
  • A phone number that you can be reached at
  • A description of the complaint

You may reach the Ombudsman at:

Max Insurance Ombudsman
50 Queen Street North, Suite 710
Kitchener, Ontario N2H 6P4
Telephone: 1. 888. 286. 5031
ombudsman@maxinsurance.ca

Step 3 - Further External Resources

If you are still not satisfied, you can contact the General Insurance OmbudService. The General Insurance OmbudService is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers.

You may reach the General Insurance Ombudsman at:

General Insurance OmbudService
10 Milner Business Court, Suite 701
Toronto, Ontario
M1B 3C6
Telephone: 1. 877. 225. 0446