For urgent claims please call: 877. 770. 7729 (available 24/7) Submissions will be addressed within 1 business day.

How to File your Claim

It doesn’t need to be stressful

We’ll get you back on your feet as soon as possible. 24 hours a day, 7 days a week!

Claims Process

Claim Opened
Adjuster Assigned
Reviewing Coverage
Coverage Confirmed
Claim Closed

Report your claim online, by phone or through your broker. We will make sure that you are okay and ask you for some specific details of what happened.

A dedicated adjuster is assigned to your claim to determine the cause and amount of loss or damage, as well as next steps.

Adjuster reviews the information and details gathered to determine what is covered under your policy and if any deductibles apply.

Once coverage is confirmed, your adjuster will provide you a list of preferred vendors, who have been vetted based on quality workmanship, to help with repairs.

After repairs have been completed and lost or damaged items have been replaced, your adjuster will contact you regarding the settlement of your claim.

helpful tips for reporting

Safety First

Contact Emergency Services (if needed)

Prevent Further Damage to your Property

Document the Damages

Preferred Contractor Network

Over 1,000+ Best in Class Contractors

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Skilled contractors available in all provinces and areas Max Insurance is offered.


We only work with trusted contractors from start to finish to ensure repairs are done properly.


Completed in a timely manner by experienced and trusted professional.

Let us Help You

Make it right when things go wrong

Start Your Claim
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