For urgent claims please call: 877. 770. 7729 (available 24/7) Submissions will be addressed within 1 business day.


We value our relationship with you as a customer

If you have an issue with the service you have received, we encourage you to contact us.

Step 1 - Resolve the Problem with your Broker’s help

Your Insurance broker works for you. They use their professional knowledge and experience to help you. They can speak on your behalf to obtain a solution or explanation which is acceptable to you.

Step 2 - Contact the Max Insurance Ombudsperson

If you are still not satisfied, you can contact the Max Insurance Ombudsperson. The Ombudsperson will perform an independent and impartial review of your complaint.

Please contact the Ombudsperson with the following information

  • Your name, address and policy number
  • A phone number that you can be reached at
  • A description of the complaint

You may reach the Ombudsperson at:

Max Insurance Ombudsperson

50 Queen Street North, Suite 710

Kitchener, Ontario N2H 6P4

Telephone: 1. 888. 286. 5031

Step 3 - Further External Resources

If you are still not satisfied, you can contact the General Insurance OmbudService. The General Insurance OmbudService is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers.

You may reach the General Insurance OmbudService at:

General Insurance OmbudService

4711 Yonge Street

10th Floor

Toronto, ON M2N6K8

Telephone: 1. 877. 225. 0446

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